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Jim regularly writes for major journals and publications and is a frequent guest on radio, TV and web programs all over the world. This is an index of his articles, posts and media appearances…

Articles & Guest Posts

April 13, 2020

Courage: You've got this!

Published in CUInsight. 

"Courage is not the absence of fear…" In fact, the absence of fear is stupidity! It's what you do with that fear that counts…

January 10, 2020

How to Keep People Engaged When There's No Room for Advancement

Published in CUToday. 

It's tough to keep good people engaged when opportunities for advancement are slim. But there are ways! This article shares some powerful ideas and challenges the notion that advancement always means a title.

November 07, 2019

Leadership development is NOT a “one-off!”

CU Insight

Only 30% of business leaders worldwide are satisfied with their leadership development programs. That fact has been keeping me up at night. How do we close this gap?

October 05, 2019

The age of command and control is dead!

The age of command and control is dead. If you’re still operating in that mode, as an individual or as an organization, you’re either in trouble now or you’re heading for it––fast!

August 01, 2019

Change Happens. Whether You Like It or Not!

In nearly every SENSEI LEADER MOVEMENT workshop someone will complain about being stuck––as an individual or as an organization. Nothing is changing. 

Sometimes you feel like nothing is changing, but it is. The problem is you sometimes don’t notice it. Worse, and this is a huge mistake for any leader, we sometimes fail or refuse to see it…

June 06, 2019

Sharing compassion…model the behavior you expect from others!

One of the most common issues I’m hearing at events over the past few months is: “We’re great at caring for our customers, but we’re having a hard time showing compassion for one another!”

Why do we sometimes neglect to show compassion for the people closest to us? I call this the “familial effect"…

May 07, 2018

CU Insight

Motivate simply means to provide someone with a cause or a reason to act…To inspire means to fill someone with an animating, compelling feeling. You inspire by creating a deeply meaningful and emotional call to action. That’s what a genuine leader does…

May 11, 2018

What does "organizational culture" mean to you?

TopTalk interviewed Jim on organizational culture. His responses will likely surprise you!

May 05, 2018

CU Insight

The CU world is paying a lot of attention to leadership development and succession planning these days. And that’s a good thing! Just be sure that along with the technical side, you’re making an equal investment in the human aspects of leadership.…

April 09, 2018

CU Insight

Trust, along with respect and loyalty are a leader’s greatest assets. As leaders, what can we possibly achieve without the respect, trust and loyalty of the people we serve? ...

April 02, 2018


What can you do in your organization to try and keep good people? And what can you do to attract young people from "away" that see Maine as the destination for their next opportunity?

March 05, 2018

IA: Independent Agent Magazine

How do you keep going when the going gets tough?

November 01, 2017

IA: Independent Agent Magazine

Why don't more millennials stay at their jobs longer? They’re not challenged, they see no room for growth and development, or they’re not being mentored…

February 06, 2017


There's a lot of talk about courage and compassion in leadership today. That's terrific, these are two essential qualities for effective leaders. I'd add wisdom, too.

Let's define these terms…

February 02, 2017

CU Insight

No leader can please everyone at all times. We accept that. But what about those times when you’ve got the entire torch and pitchfork brigade out to get you?

Jim is a regular contributor to CU Insight. In this article he offers some powerful techniques for navigating dissent and opposition when you have to make a tough or unpopular decision…

February 02, 2016

IA: Independent Agent Magazine

Genuine leadership has nothing to do with rank, title, achievement or performance. So what defines “authentic,” sustainable leadership? And how can you replicate it in order to develop the next generation?

December 21, 2016

CU Insight

In 2016 I worked with CU leaders across the country. As an outsider, I offer an unbiased view of the CU industry. As a contractor serving the CU industry, I have committed myself to understanding your world and the challenges you face as CU leaders now and in the future.

If you’ll indulge me, I’d like to offer my observations on the CU world over the past year…

October 03, 2016

CU Insight

…any organization can become infected with a culture of greed and fraud. Let’s talk about how to immunize your culture against the bug that infected Wells Fargo.

June 29, 2016

CU Insight/CB Insight

Summer can too often be an excuse to put things on hold — especially leadership development and training. It’s easy to make excuses:

  • People are juggling vacation schedules.

  • They’re busy with family activities.

  • The nice weather can be a distraction.

  • It’s just too damn hot!

Any or all of these concerns may be a factor! But there’s a lot you can do during the summer season to keep your team engaged and motivated — and help you grow as a leader…

April 12, 2016

CU Insight

You’re young, new to the CU world––or maybe you’ve come to the credit union from another job. You’re enjoying the community focus and sense of caring here. You like that you’re part of something important.

You’re also ambitious, eager for new challenges and opportunities and you want to take the next step into CU leadership.

Here are 8 STRATEGIES that can help you realize your potential and become a leader in your credit union, and in your community…

October 24, 2015

CU Times

I hate the term human resources.

I know we’ve got to call it something, but while human beings are an organization's greatest resource, the term resource dehumanizes the living, breathing human beings who comprise that resource…

March 28, 2016

CB Insight

As a community bank leader, you are highly focused on community involvement and very personal relationships with your customers. This mindset natural attracts people who value genuine relationships within your organization as well…

August 20, 2015

CU Insight

There is a mentoring gap in business today. This gap was highlighted in a Stanford University study cited by the Institute of Organization Development that found: 

“Another critical area of development for CEOs was mentoring skills––developing internal talent.”

Another critical area? 

This just may be your most important role a leader––mentoring, teaching and developing the talents and skills of the people you serve…

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